Complaints

If you have a complaint about the delivery, quality of the product or any other complaint we request you to convey this through the contact form or via email.

All complaints will be considered serious by Fresh-hair.com. In addition, your complaint prompted us to examine whether we can improve our service. You will receive a written (by letter or email) confirmation of the arrival of your complaint. Within ten business days after we received the complaint, we will inform you in writing (via letter or email) or by telephone of the decision.