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Welcome at Fresh-hair.com

Payment and shipping

 

Shipping

As an extra service Fresh-hair.com doesn't charge shipping cost for worldwide delivery (from a purchase amount of € 150). Below this amount we charge € 6,75 shipping cost for the Netherlands, € 15 for countries within the European Union and € 25 for countries outside the European Union, whatever payment methode is used and weight and dimensions of the package are.

Your order will be handled with the utmost care. We always packaging your order neatly and they will be offered by TNT Post. Pre-eminently they also can be offered by Ups, Dhl or Fedex. If your order can not be delivered because no one is home, the postal service can deliver the package to the neighbors. The recipient will receive a notice in the mailbox when their package is delivered to their neighbours. Upon delivery to the neighbors, the neighbors are considered to take the delivery on behalf of the consignee. If delivery fails it can also prevent the postal service tries again at a later time, or delivers it to the nearest post office. You will then have three weeks to pick up your order before it is returned back to Fresh-hair.com.

If your order is sent as a package, we always use the standard method. We offer additional options for sending your order. When choosing the shipping option you can specify the desired method. Attention!! The additional shipping options are only available for delivery addresses in the Netherlands.

Additional shipping options:

  • - Signature on delivery
  • - Increased responsibility
  • - Adress only (not at neighbours)
  • - Direct to pick location (pick-up service)

Delivery time:

  • - Available immediatly: The products in this category are available immediatly for shipment and are shipped within 24 hours.
  • - In stock: It usually takes about 1 week before you receive the products in this category.
  • - Custom made: The delivery time of custom made concepts depends on the chosen production time.
  • - Hair products: The products in this category are available immediatly for shipment and are shipped within 24 hours.

 

You will always receive a track & trace number so you can follow your order till your front door.

 

Payment

Fresh-hair.com offers a wide choice of payment options: Banktransfer, Two installments, Afterpay, iDeal, COD= Cash on delivery (rembours), Paypal, Visa, Mastercard, Giropay, Bancontact/Mister Cash, DirectEbanking, Fasterpay, Moneygram and Western Union.

Banktransfer:

If you choose for Banktransfer you can tranfer the amount include your invoice number, wich you can find on your order confirmation, on our account:

Account details:
To: Products for All
ABNAMRO (bank) Accountnumber: 57.06.14.716
Iban: NL53ABNA0570614716
Bic (Swift): ABNANL2A

Two installments:

Would you not like to pay a large amount in one payment if you purchase a custom made hair system? It is possible to pay in two installments. Choose banktransfer as payment method. To take your order in treatment, you always need to pay 50% in advance of the total amount. When your hair system is finished you will receive a message by mail or telephone, and then you can tranfer the remainder by bank transfer or use one of the other payment methods. The remaining amount must be complete before you will receive your hair system. In this way, you can pay in two installments.

AfterPay

AfterPay runs the full post-payment process for Fresh-hair.com. This means that After Pay sends you  a digital giro by e-mail to pay for your product(s). When using AfterPay digital giro payment for the first time, one can pay to an amount of € 750,00. AfterPay allows returning customers  to pay amounts of up to € 750,00.

In approval of your request to pay by giro, AfterPay will perform an online data check. AfterPay has a strict privacy policy which is described in its privacy statement. In the unlikely event of a request not being authorized for giro payment, one can purchase product(s) using another method of payment.

For any question, please feel free to contact AfterPay. For more information we refer to our consumer section on the AfterPay website.

iDeal

With iDeal you directly get linked to your online banking application. Do you use online banking with ABN AMRO, Fortis, Postbank, Rabobank or SNS Bank, you can pay with iDeal. You pay quickly and easily into the familiar online banking area from your own bank.

COD= Cash on delivery (rembours)

Paying COD means you only pay on delivery of your order. You should hand over the total amount to the postmen. If your order can not be delivered because no one is home TNT Post tries again at a later time. It can also prevent the postal service delivers it to the nearest post office then you pick it up and pay at the post office. We charge € 15 for COD.

Attention!! This method of payment is only available for delivery addresses in the Netherlands.This way of paying only possible for the two following categories:

- Available immediatly
- In stock

Paying COD is not possible for custom made concepts.

Important!! When a product, other than the specified category's above is in the shopping bag/cart, then the COD payment isn't available. If you want to use COD as a payment method there may be only products in the bag/cart consistent with the category's described above.

 

Paypal

If you choose for the option Paypal at Fresh-hair.com your payment goes via a secure connection to Paypal. Paypal is a secure payment service with over 150 million accounts wich are used for ordering at stores online.

Visa

Visa is a worldwide reliable way of paying. If you are going to pay, type your Visa card number and expiration date. Sometimes you will also have to type in the last three digits on the back of your card. The Visa payment is through Paypal.

Mastercard

If you pay with Mastercard, enter the card number, expiration date and three digit security code on the back of the credit card. The MasterCard Payment is through Paypal.

Giropay

Giropay is the German version of the Dutch iDeal. Giropay is based on the existing German system of online banking and is designed for use in E-commerce environments. Giropay is a widely used online payment method in Germany and has about 17 million users (about 75% of the German market). Just like iDeal, you dont have to register when purchasing on the internet, paying with Giropay. The only requirement to be able to pay via Giropay, is access to a bank account suitable for online banking. Giropay in Germany is supported by the following banks; Sparkassen, Postbank, Volksbanken Raiffeisenbanken, MLP, Cronbank, Readybank, CVW Privatbank, PSD Bank. These banks cover 85% of the German market. 

Bancontact/Mister Cash

With Mister Cash Belgian account holders can buy online using their bank cards. Safety and reliability are absolutely guaranteed. Belgian banking customers at banks; Dexia, Fortis, ING, FINTRO, KBC, CBC, AXA Bank and VDK Savings Bank, can pay easily through Mister Cash/Bancontact. With Bancontact/Mister Cash you can pay your online purchases trusted, secured and easily.You pay quickly and easily into the familiar online banking area from your own bank. Paying with Bancontact/Mister Cash is simple and fast. Your purchases are paid in a few seconds. Payments with Bancontact/Mister Cash happens as with credit cards, based on the number and card expiration date, but they use it in conjunction with the safety of Webbanking (internet banking). The first phase is identical to a credit card: typing data and card number. In the second phase the cardholder gets into the familiar online banking area from its own bank.

DirectEbanking

The fastest growing payment option is clearly DirectEbanking, and is like iDeal a debit card payment solution. There are around 45 million users who pays safer and faster in this way. DirectEBanking offers the utmost protection of personal data. A customer registration, charging a suspense account and the transmission of credit card information are not required. Your information will not be disclosed to third parties. End users are also insured against identity fraud, phishing and pharming. DirectEbanking meets to high safety of online banking. DIRECTebanking is the direct payment method which is TÜV-certified, and TÜV approved transaction security. DirectEbanking was developed by the Payment Network AG. Banking transactions may be handled in Germany, Austria, Switzerland, Belgium, England and France.  

Fasterpay

FasterPay is a unique payment platform that provided online payments in the UK without a credit card is required. It is a debit card payment and thanks to the cooperation with the 16 largest British banks, this payment method is available for 97% of account holders. FasterPay makes the British market accessable for merchant from around the world. FasterPay is the UK's number one internet banking payment service. This is the first service of its kind that allows to do direct and secure payments for British customers. With FasterPay there is no password or registration process. Each transaction takes place through the internet banking portal from a customer. Online payment with the familiar surroundings of the existing internet environment of the beneficiary bank offers reliability and safety. FasterPay does not share personal or financial information with a customer or other third party in order to guarantee privacy. 

Moneygram and Western Union:

It is also possible to use MoneyGram and Western union for payments. If there is no possibility to use one of the other payment options, Fresh-hair.com offers this method for payments. Please first contact us to pay by Money Gram and Western union.